Privacy Policy

1. Introduction

Intigate Technologies Private Limited ("Intigate", "we", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you use our WhatsApp Business API platform and related services.

This policy applies to all users — businesses, vendors, and end customers — who interact with our platform, directly or indirectly through our clients' WhatsApp-powered communication channels.

2. Information We Collect

Data Category	Examples	Source
Account Information	Name, email, phone, company name	Registration form
WhatsApp Business Data	WABA ID, Phone Number ID, Business Display Name	Meta Embedded Signup
Message Logs	Sent/received message metadata, timestamps	Platform usage
Usage Data	Login times, API calls, feature interactions	Automated collection
Device & Technical Data	IP address, browser type, OS	Automated collection
Payment Information	Transaction ID, billing address	Payment gateway

We do not store the actual content of end-user messages beyond what is necessary for delivery and support purposes.

3. How We Use Your Information

• To provision and manage your WhatsApp Business API account
• To process billing and subscription payments
• To provide technical support and resolve disputes
• To send transactional emails and platform notifications
• To comply with Meta's platform requirements and audit obligations
• To detect and prevent fraud, abuse, or policy violations
• To improve our platform features and performance

4. Legal Basis for Processing

We process personal data under the following legal bases:

• Contractual necessity – to fulfil our service agreement with you
• Legitimate interests – to operate and secure our platform
• Legal compliance – to meet obligations under Indian law, GDPR (where applicable), and Meta's policies
• Consent – where explicitly provided at the point of collection

5. Data Sharing

We do not sell your personal data. We may share it with:

• Meta Platforms Inc. – as required for WhatsApp Business API operation and compliance
• Payment processors – for billing and transaction management
• Cloud infrastructure providers – hosting and data storage (e.g., AWS, Google Cloud)
• Legal authorities – when required by court order or applicable law

All third parties are bound by data processing agreements consistent with applicable privacy laws.

6. Data Retention

We retain your data only as long as necessary for the purposes outlined above or as required by law. Account data is retained for the duration of your subscription and up to 5 years thereafter for compliance purposes. Message metadata is retained for 90 days unless you request earlier deletion.

7. Data Security

Intigate employs industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, access controls, and regular security audits. However, no system is completely secure. We encourage you to use strong passwords and notify us immediately of any suspected breach.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal obligations)
• Object to or restrict certain processing activities
• Data portability – receive your data in a structured format
• Withdraw consent at any time (where processing is consent-based)

To exercise your rights, contact us via our website.

9. Cookies & Tracking

Our platform uses essential cookies for authentication and session management, and analytical cookies to understand platform usage. You may manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.

10. Children's Privacy

Our platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on the platform. Continued use after changes constitutes your acceptance.

12. Contact & Grievance Officer

For privacy concerns or to exercise your rights:

Intigate Technologies Private Limited
Website: www.intigate.co.in