Move order tracking, refunds and live-agent handoffs onto the app your customers already trust. Intigate gives your support team the official WhatsApp Business API, a multi-agent inbox and an AI chatbot — live in days, not months.
The WhatsApp Business API is Meta's infrastructure layer for support teams that need more than one person answering from one phone. Unlike the free WhatsApp Business App, which is built for a single device and a handful of daily chats, the API supports unlimited agents, automated chatbot flows, and a direct data connection to your CRM or helpdesk. Businesses access it through an official WhatsApp Business Solution Provider (BSP) like Intigate, which supplies the shared inbox, chatbot builder and integrations on top of Meta's underlying platform.
| Capability | Business App | Business API (Intigate) |
|---|---|---|
| Team members | 1 device | Unlimited agents, shared inbox |
| Automation | Away messages, quick replies | AI chatbot + Flow Maker |
| CRM / helpdesk sync | Not supported | HubSpot, Salesforce, Zoho, Shopify, custom |
| Verified Green Tick | Not eligible | Application assistance included |
Customer-initiated support conversations inside the 24-hour window carry no Meta message fee today. That changes October 1, 2026, when service replies move to per-message billing. pricing page has the current rate card.
Every agent sees the same conversation and prior message history, so a customer who's handed from bot to human, or between shifts, never has to restate the issue.
Set the chatbot to resolve defined intents (order status, hours, refund policy) and route anything outside that list to a live agent automatically, no manual triage queue.
A customer photo of a damaged item or a short screen-recording of an app bug gives an agent what would otherwise take two or three email round-trips to establish.
Conversations, contact fields and tags write directly into HubSpot, Salesforce, Zoho or Shopify, so support data doesn't live in a separate silo from sales or fulfillment.
Service, utility, marketing and authentication messages are billed differently by Meta. Structuring your flows around the right category (a shipping update is utility, not marketing) is one of the few cost levers you control directly.
A 20-minute demo, scoped to your support workflow.
Order updates, appointment reminders and payment confirmations are naturally repetitive. Teams across these sectors move that volume onto WhatsApp so agents spend their time on the conversations that need a human.
Automate order confirmations, shipping updates and return pickups so support agents only step in for exceptions like a damaged item or a delayed courier.
Send booking confirmations, check-in reminders and itinerary changes the moment they happen, in the same thread the guest already used to ask a question.
Reduce no-shows with automated appointment reminders, and let patients reschedule or collect a report link without calling the front desk.
Send EMI due reminders, collect KYC documents and share claim status updates on a channel customers already check daily, backed by Meta's verified Green Tick badge.
Tell us your support volume, team size and current tools.
Complete Embedded Signup. We manage the Green Tick application for you.
Link your CRM or helpdesk and import your existing templates.
Assign agents, switch on the chatbot, and start resolving conversations.
“Our support inbox used to live across three different apps. Now every WhatsApp conversation, from a courier query to a refund request, sits in one place our whole team can see. Onboarding with Intigate took a few days, not weeks.”
“Guests message us on WhatsApp before they'll ever open an app or send an email. Letting the API handle booking confirmations and check-in reminders automatically has freed our reservations team to focus on calls that actually need a person.”
“Patients want appointment reminders on WhatsApp, not a phone call they might miss. The chatbot handles rescheduling and report-ready alerts, and our front desk only steps in for conversations that need real judgment.”
Talk to the team that's been named Meta's Partner of the Year two years running.